Frequently Asked Questions
Does every adult and child need a ticket?
Yes. Please book one ticket for every adult and child aged one or over who will be attending, including accompanying adults. For example, two adults and two children require four tickets.
Children under one are free, they will not receive a letter, hot chocolate or cake.
How much does a ticket cost?
Tickets cost £20 per person aged one or over. Babies under one may attend free of charge and do not require a ticket.
What is included with each ticket?
Every ticket includes entry to the Santa experience, a letter pack, hot chocolate and cake. Adult and child tickets include the same items.
Do babies under one need a ticket?
Babies under one may attend free of charge. As no paid ticket is purchased for them, a letter pack, hot chocolate and cake are not included.
Are the 30-minute sessions private?
No. Each 30-minute session is a shared experience attended by several families, with each family group receiving its own turn with Santa. Please be considerate of the other guests enjoying the session.
How long does the experience last?
Each Santa session lasts approximately 30 minutes. Please allow enough time to park, reach the venue and be ready for the beginning of your booked session.
Where does the experience take place?
The experience takes place at Café Crème Bakery, 14 New Kirk Road, Bearsden, Glasgow, G61 3SL. Travel, parking and accessibility information can be found on our Location page.
How do I book?
Select “Book Now” and choose your preferred available date and time. Please select the correct number of adult and child tickets for everyone aged one or over who will be attending.
Your booking is confirmed once payment has been successfully processed and you have received your booking confirmation. Please check the date, session time and number of tickets carefully.
When do bookings close?
Bookings close 48 hours before the relevant event begins. This allows us to confirm attendance numbers and arrange the correct quantities of cakes, hot chocolate and other refreshments.
Can you accommodate dietary requirements or food allergies?
Our checkout does not currently collect dietary or allergy information. If anyone in your party has a food allergy, intolerance or dietary requirement, you must contact Million Dollar Santa directly as soon as possible before your booked session.
Please provide only the information reasonably necessary for us to understand the requirement. You do not need to provide the person’s name.
We will do our best to advise what options may be available, but we cannot guarantee that every dietary requirement can be accommodated. Please do not assume that an item is free from a particular allergen unless this has been specifically confirmed.
What if someone in our party has accessibility requirements?
Please contact us before your visit so we can discuss what would help. You only need to provide the information reasonably necessary for us to understand the requirement, and you do not need to provide a child’s name.
We will work with Café Crème to consider reasonable adjustments where possible. Further information about the venue’s physical access and facilities is available on our Location page.
Do you collect children’s names or personal details?
No. We do not require or collect individual children’s names, dates of birth, addresses, telephone numbers or email addresses as part of the booking process.
The adult making the booking purchases the required number of tickets for their party. Please see our Privacy Policy for more information about the personal information we collect and how it is used.
Can I take photographs?
Yes. Parents, guardians and guests may take photographs of their own party using their personal phones or cameras, subject to reasonable venue rules.
Please be considerate of the other families sharing your session and avoid deliberately photographing or recording anyone outside your own party without their permission.
Million Dollar Santa does not provide an official photography service and does not photograph or record attending families as part of the standard experience.
Do children need to be supervised?
Yes. Children must remain appropriately supervised by their accompanying parent, guardian or responsible adult throughout the visit.
Our performers and event staff provide the experience but do not take responsibility for supervising individual children.
What happens if we are late?
Please contact us as soon as possible. Sessions operate to a fixed schedule, and later sessions may already be fully booked, so we cannot guarantee admission to another session.
If you miss your booked session entirely, this will normally be treated as a no-show and a refund will not normally be available. Where reasonably possible, we will try to help, but alternative spaces cannot be guaranteed.
Can I change my booking?
If you contact us at least 48 hours before your booked session, we may be able to move your booking to another available Million Dollar Santa session during the same event season.
Changes are subject to availability, are not guaranteed and are only confirmed once you receive confirmation from us. If no suitable alternative is available, your original booking will remain valid.
Can I cancel my booking?
Tickets are purchased for a specific date and session time. They are not automatically refundable if you change your mind or can no longer attend, and the usual 14-day cooling-off period generally does not apply to this type of dated leisure booking.
Please contact us as soon as possible if your plans change. Full details are available in our Refund and Cancellation Policy and Terms of Service. Nothing in these policies affects your statutory consumer rights.
What happens if Million Dollar Santa cancels our session?
If we cancel your booked session and cannot provide the experience you purchased, you will be offered a transfer to another available session or a refund for the affected tickets. You will not be required to accept an alternative date.
How do I contact Million Dollar Santa?
Please use our Contact page or email milliondollarsanta@gmail.com.
If your enquiry concerns an existing booking, please include the name used to make the booking, your order or booking number, your booked date and time, and a brief explanation of what you need help with.