Refund policy

Refund & Cancellation Policy

Last updated: 4 September 2026

Million Dollar Santa is a timed, ticketed Christmas experience. Tickets are purchased for a specific date and session time and capacity for each session is limited.

Changing your mind

Because your booking is for a leisure activity taking place on a specific date and at a specific time, the usual 14-day cooling-off period for online purchases generally does not apply.

Tickets are therefore not automatically refundable if you change your mind or can no longer attend.

However, we understand that plans can change. If you contact us at least 48 hours before your booked session, we may be able to move your booking to another available Million Dollar Santa session.

Changes are:

  • subject to availability;

  • limited to the same event season;

  • not guaranteed; and

  • only confirmed once you receive confirmation from us.

If no suitable alternative session is available, your original booking will remain valid.

Nothing in this policy affects any refund or other rights you may have under consumer law.

Late arrivals and missed sessions

Please arrive in sufficient time for your booked session.

Because sessions operate to a fixed schedule, we cannot guarantee that guests arriving late can be admitted to a later session.

If you miss your booked session entirely, this will normally be treated as a no-show and a refund will not normally be available.

Where reasonably possible, our team will try to help, but alternative spaces cannot be guaranteed.

If Million Dollar Santa cancels your session

If we cancel your booked session and cannot provide the experience you purchased, you will be offered:

  • a transfer to another available session; or

  • a refund of the affected ticket price.

You will not be required to accept a replacement date.

Significant changes

Occasionally circumstances may require us to make changes to the event.

Minor changes that do not materially alter the overall Million Dollar Santa experience do not normally entitle you to a refund.

If we make a significant change to the date, time or essential nature of the experience you booked, we will contact you and offer an appropriate alternative or refund.

Refund processing

Where a refund is due, it will normally be returned to the original payment method.

Bank and payment-provider processing times are outside our control and may vary.

Contacting us

If you need to discuss a booking, please contact Million Dollar Santa using the contact details shown on our website and include:

  • the name used for the booking;

  • your booking or order number;

  • your booked date and time; and

  • what you would like us to help with.

We will always consider your statutory consumer rights alongside this policy.