Terms of service

MILLION DOLLAR SANTA

TERMS OF SERVICE

Last updated: 4 September 2026

Welcome to Million Dollar Santa.

These Terms of Service (“Terms”) apply when you use the Million Dollar Santa website or purchase tickets for the Million Dollar Santa Christmas experience.

In these Terms, “Million Dollar Santa”, “we”, “us” and “our” refer to Million Dollar Santa. “You” and “your” refer to the person making a booking and, where appropriate, the members of the party attending under that booking.

Our website and online checkout are powered by Shopify.

Please read these Terms before making a booking. By completing a booking, you agree to these Terms and our Privacy Policy.

Nothing in these Terms affects your statutory rights as a consumer.

1. THE MILLION DOLLAR SANTA EXPERIENCE

Million Dollar Santa is a timed, ticketed Christmas experience taking place at the venue stated on the website and your booking confirmation.

Your ticket entitles you to attend the experience on the specific date and session time shown on your booking confirmation.

The elements included with your ticket will be described on the booking page at the time you purchase.

Reasonable changes may occasionally be made to individual elements of the experience, including décor, performers, activities, food or drink, provided that these changes do not materially alter the overall experience purchased.

2. EVERY GUEST REQUIRES A TICKET

Every person attending Million Dollar Santa requires a valid ticket, including both adults and children, unless we expressly state otherwise for a particular ticket type or promotion.

Please make sure you purchase enough tickets for every member of your party.

For example, a family consisting of two adults and two children requires four tickets.

The number of people admitted under a booking cannot exceed the number of valid tickets purchased.

If additional guests arrive without tickets, we cannot guarantee that additional tickets will be available because each session has a fixed capacity.

3. MAKING A BOOKING

When you submit an order through our website, you are requesting to book the selected Million Dollar Santa session.

Your booking is confirmed once:

  1. your payment has been successfully processed; and

  2. you receive confirmation of your booking.

Please check your confirmation carefully, including:

  • your selected date;

  • your session time; and

  • the number of tickets purchased.

If something appears incorrect, please contact us as soon as possible.

You are responsible for providing accurate contact information when making your booking so that we can contact you if necessary.

4. PRICES AND PAYMENT

The price shown during the booking process is the price payable for your booking.

Any compulsory charges applicable to your booking will be shown before you complete payment.

Payment is processed through Shopify and/or the payment providers made available through our checkout.

We may offer promotions or discount codes from time to time. Additional conditions may apply to a particular promotion and will be stated when the promotion is offered.

Discounts have no cash value and cannot normally be applied retrospectively to a booking that has already been completed.

5. NO STANDARD 14-DAY COOLING-OFF PERIOD

Many purchases made online have a statutory 14-day cancellation period.

However, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the standard cancellation right does not apply to contracts for services related to leisure activities where the contract provides for a specific date or period of performance.

Million Dollar Santa tickets are purchased for a particular event date and session time.

You therefore do not have an automatic right to cancel your Million Dollar Santa tickets within 14 days simply because the booking was made online.

Your rights if you need to cancel or change your booking are explained below.

6. CUSTOMER CANCELLATIONS

We understand that plans can change.

Tickets are not automatically refundable simply because you change your mind or become unable to attend.

If you need to cancel your booking, please contact us as soon as reasonably possible.

Where a customer cancels, any amount retained by Million Dollar Santa will be reasonable and will reflect the circumstances and losses directly resulting from the cancellation, taking account of applicable consumer law.

Where appropriate, this can include costs already reasonably incurred in connection with the booking or losses caused because the booked places cannot reasonably be resold.

We will not charge or retain more than is reasonably justified by the cancellation.

Our separate Refund & Cancellation Policy provides further information and forms part of these Terms.

7. MOVING YOUR BOOKING

If you contact us at least 48 hours before your booked session, we may be able to move your booking to another available Million Dollar Santa session during the same event season.

Changes are:

  • subject to availability;

  • not guaranteed;

  • limited to available Million Dollar Santa sessions; and

  • only confirmed once you receive confirmation from us.

If another suitable session is not available, your original booking will remain valid unless otherwise agreed.

Please do not assume that sending us a request has changed your booking until we confirm the change.

8. LATE ARRIVALS AND NO-SHOWS

Million Dollar Santa operates according to scheduled session times.

Please allow sufficient time to arrive for your booked session.

If you arrive late, we will make reasonable efforts to accommodate your party where possible. However, later sessions may already be fully booked and we cannot guarantee admission to another session.

If you miss your booked session entirely without contacting us, this will normally be treated as a no-show.

A no-show does not automatically entitle you to a refund.

Any decision regarding money retained following a missed booking will be made in accordance with these Terms and applicable consumer law.

9. TRANSFERRING A BOOKING TO SOMEONE ELSE

If you are unable to attend and would like another person to use your booking, please contact us.

We may permit the booking to be transferred to another person where this can reasonably be accommodated.

Tickets must not be resold for profit or used for unauthorised commercial resale.

10. IF WE CANCEL YOUR SESSION

If Million Dollar Santa cancels your booked session and we cannot provide the experience you purchased, you will be offered:

  • a transfer to another available Million Dollar Santa session; or

  • a refund for the affected booking.

You are not required to accept an alternative session.

Where a refund is due, it will normally be returned using the original payment method.

We are not responsible for separate costs you choose to incur in connection with attending the event, such as travel or accommodation, except where the law provides otherwise.

11. SIGNIFICANT CHANGES TO THE EXPERIENCE

Occasionally circumstances may require us to alter the event.

Minor operational or creative changes that do not materially affect the overall experience do not normally entitle you to cancel your booking.

Examples may include reasonable changes to:

  • décor;

  • individual performers or staff;

  • activities;

  • the order in which parts of the experience take place; or

  • a food or drink item being replaced with a reasonably equivalent alternative.

If we make a significant change to the date, time or essential nature of the experience you purchased, we will provide an appropriate remedy.

Depending on the circumstances, this may include an alternative session, a price reduction or a refund.

Nothing in this section limits your statutory consumer rights.

12. CHILDREN AND SUPERVISION

Children attending Million Dollar Santa must remain appropriately supervised by their accompanying parent, guardian or responsible adult.

Our performers and event staff are there to provide the Million Dollar Santa experience and do not take over responsibility for supervising individual children.

Parents, guardians and accompanying adults remain responsible for the children in their party throughout their visit.

13. FOOD, DIETARY REQUIREMENTS AND ALLERGIES

Food and drink form part of the Million Dollar Santa experience where stated in the ticket description.

Our booking system does not currently collect individual dietary or allergy requirements during checkout.

If you or somebody in your party has a food allergy, intolerance or dietary requirement, please contact Million Dollar Santa before your booked session using the contact details on our website.

We will do our best to provide relevant information and advise what options may be available, but we cannot guarantee that every dietary requirement can be accommodated.

Guests should not assume that a food or drink item is free from a particular allergen unless this has been confirmed.

Where food or drink is prepared or supplied by our venue or catering partner, allergen information may be based on information provided by that supplier or venue.

Nothing in this section limits any responsibility that cannot lawfully be excluded.

14. ACCESSIBILITY

We want guests to be able to enjoy Million Dollar Santa wherever reasonably possible.

If you or somebody in your party requires an accessibility adjustment or would like to discuss access requirements, please contact us before your booked session.

We will work with the venue to consider reasonable adjustments where appropriate.

15. BEHAVIOUR AND SAFETY

We want Million Dollar Santa to be a safe and enjoyable experience for guests, children, performers, venue staff and our team.

We may reasonably refuse admission or require a guest to leave where their behaviour is:

  • threatening or abusive;

  • violent;

  • seriously disruptive;

  • creating a significant safety risk;

  • causing deliberate damage; or

  • otherwise making it unreasonable for the event to continue safely.

Any such decision will be made reasonably and according to the circumstances.

This section does not allow us to discriminate unlawfully or remove any statutory rights you may have.

16. PERSONAL BELONGINGS

Please take reasonable care of your possessions while attending Million Dollar Santa.

If you believe you have lost an item at the venue, please contact us or speak to venue staff as soon as reasonably possible.

Nothing in these Terms excludes liability where doing so would be unlawful.

17. WEBSITE INFORMATION AND OBVIOUS ERRORS

We take reasonable care to ensure that information displayed on the Million Dollar Santa website is accurate.

Occasionally an obvious error may occur in a price, date, time, description or availability.

If an obvious error materially affects your booking, we will contact you as soon as reasonably possible.

Where appropriate, we may offer to:

  • correct the booking;

  • provide a suitable alternative; or

  • cancel the affected booking and provide a refund.

We will not use this provision to make arbitrary changes to a correctly completed booking.

18. INTELLECTUAL PROPERTY

Unless otherwise stated, the Million Dollar Santa name, branding, website content, graphics, photographs, illustrations, designs, written material and other original content are owned by or licensed to Million Dollar Santa.

They are protected by applicable intellectual property law.

You may use the website for your own personal, non-commercial purposes.

You must not reproduce, distribute, sell, commercially exploit or falsely represent our intellectual property as your own without appropriate permission.

Shopify's names, trademarks and intellectual property remain the property of Shopify or its licensors.

19. THIRD-PARTY SERVICES AND LINKS

Our website may use or link to services operated by third parties, including payment providers, mapping services, social media platforms or other websites.

Those third parties may have their own terms and privacy policies.

We are not responsible for the content or operation of an unrelated third-party website merely because our website links to it.

20. SHOPIFY

Million Dollar Santa's online store is powered by Shopify.

Shopify provides the ecommerce technology that enables us to offer our website, checkout and related online services.

When you purchase a Million Dollar Santa ticket, however, your contract for the ticket and experience is with Million Dollar Santa, not Shopify.

Shopify and other service providers may process personal information as necessary to provide their services, as explained further in our Privacy Policy.

21. PRIVACY

We process personal information in accordance with our Privacy Policy.

Please review the Million Dollar Santa Privacy Policy available through our website for information about:

  • what personal information we collect;

  • why we use it;

  • how it may be shared;

  • how long it may be retained; and

  • your rights in relation to your personal information.

Our website is hosted through Shopify and information submitted through the website may also be processed by Shopify and relevant service providers in order to operate our store and process transactions.

22. OUR RESPONSIBILITY TO YOU

We will provide the Million Dollar Santa experience with reasonable care and skill as required by applicable consumer law.

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation;

  • breach of rights that cannot legally be excluded or restricted; or

  • any other liability that the law does not permit us to exclude.

We are not responsible for losses that were not reasonably foreseeable when the contract was made.

Million Dollar Santa tickets are supplied for personal and household use. We are not responsible for business losses suffered because a consumer chooses to use a ticket or booking for commercial purposes.

Nothing in this section affects your statutory consumer rights.

23. CIRCUMSTANCES OUTSIDE OUR CONTROL

Events can occasionally be affected by circumstances outside our reasonable control.

These may include severe weather, interruption of essential services, emergency restrictions, serious venue problems or other exceptional circumstances.

Where such circumstances affect your session, we will communicate with affected customers as soon as reasonably possible and take reasonable steps to minimise disruption.

This section does not remove any refund, price reduction or other right that you are entitled to under applicable consumer law if the contracted service cannot be provided.

24. YOUR STATUTORY RIGHTS

These Terms are intended to explain the agreement between you and Million Dollar Santa clearly and fairly.

They do not exclude, restrict or replace any rights you have under consumer law.

This includes rights relating to services being carried out with reasonable care and skill and protections against unfair contract terms.

If any provision in these Terms conflicts with a statutory consumer right that cannot legally be excluded, your statutory right will apply.

25. CHANGES TO THESE TERMS

We may update these Terms from time to time.

The Terms applying to your ticket purchase will normally be the version in effect when your booking was made.

We will not retrospectively change these Terms in a way that unfairly removes rights relating to an existing booking.

The latest version will be available on our website.

26. SEVERABILITY

If any part of these Terms is found to be unlawful or unenforceable, that provision will be treated as modified or removed only to the extent necessary.

The remaining Terms will continue to apply.

27. GOVERNING LAW

These Terms are governed by the laws of Scotland.

If you are a consumer living elsewhere in the United Kingdom, you continue to benefit from any mandatory consumer protections that apply to you and retain any rights you have regarding where legal proceedings may be brought.

Nothing in these Terms restricts those rights.

28. CONTACT INFORMATION

If you have questions about your booking or these Terms, please contact:

Million Dollar Santa
Email: milliondollarsanta@gmail.com

150 Dunkenny Road
Glasgow
G15 8DX

When contacting us about an existing booking, please include your order or booking number where possible.

Million Dollar Santa is a trading name of Robert McGowan Cowan.