Privacy policy

MILLION DOLLAR SANTA

PRIVACY POLICY

Last updated: 4 September 2026

Million Dollar Santa respects your privacy and aims to collect only the personal information reasonably necessary to manage bookings and operate the Million Dollar Santa Christmas experience.

Million Dollar Santa is operated by Robert McGowan Cowan, trading as Million Dollar Santa.

This Privacy Policy explains what personal information we collect, why we use it, who it may be shared with and how long we keep it.

Our website and online checkout are powered by Shopify.

1. WHO WE ARE

Trading name: Million Dollar Santa
Trader: Robert McGowan Cowan
Email: milliondollarsanta@gmail.com

Business address:
150 Dunkenny Road
Glasgow
G15 8DX
United Kingdom

For the purposes of applicable UK data protection law, the person trading as Million Dollar Santa is the controller of the personal information described in this policy.

2. INFORMATION WE COLLECT

When an adult makes a Million Dollar Santa booking, we may collect:

  • the name of the person making the booking;

  • their email address;

  • their telephone number, where provided;

  • their billing address;

  • the date and time of the booked session;

  • the number of tickets purchased;

  • their order or booking number;

  • transaction and payment confirmation information; and

  • information provided when they contact us about their booking.

Our checkout does not require a shipping address, as Million Dollar Santa is an in-person experience and nothing is shipped to customers.

Payment information is processed through Shopify and the payment providers available through our checkout. Million Dollar Santa does not need to independently collect or store full payment-card details.

We may also receive technical information generated when somebody uses our website, such as IP address, browser or device information and information necessary for website security and operation.

3. INFORMATION ABOUT CHILDREN

Million Dollar Santa is a family Christmas experience, but we do not collect or store personal details about individual children as part of the booking process.

We do not require:

  • children's names;

  • children's dates of birth;

  • children's addresses;

  • children's telephone numbers;

  • children's email addresses; or

  • individual profiles for children.

The adult making the booking simply purchases the required number of tickets for their party.

Dietary, allergy or accessibility enquiries

If you need to contact us about a dietary requirement, allergy or accessibility requirement affecting somebody in your party, you do not need to tell us the child's name.

Please provide only the information reasonably necessary for us to understand the requirement.

If unnecessary identifying information about a child is sent to us, we will not use it for any unrelated purpose and will remove it when it is no longer needed.

4. WHY WE USE YOUR INFORMATION

We use adult customer and booking information for a small number of specific purposes.

Managing your booking

We use your information to:

  • process your booking;

  • confirm your booking;

  • send your booking confirmation;

  • send important information about your session;

  • identify and verify your booking when you attend;

  • respond to questions about your booking;

  • administer permitted booking changes;

  • deal with cancellations or refunds where appropriate; and

  • resolve any problems relating to your booking.

We process this information because it is necessary to enter into and perform our contract with you.

Planning the event

We use booking information to calculate how many guests are expected to attend.

This allows us to plan event capacity and arrange the correct quantities of cakes, coffees and other food or drink required for the experience.

Where we only need numbers, we use aggregate totals rather than customer identities.

Security and fraud prevention

We may use limited information where reasonably necessary to protect customers, payments, our website and Million Dollar Santa against fraud, misuse or security threats.

Where applicable, this is based on our legitimate interests in operating and protecting the business securely.

Legal obligations

We may use or retain limited information where necessary to meet tax, accounting, consumer-law or other legal obligations.

Where the law requires us to retain or process information, our lawful basis is legal obligation.

5. THE 48-HOUR BOOKING CUT-OFF

Bookings for each Million Dollar Santa event close 48 hours before the relevant event begins.

This allows us to finalise attendance numbers and provide Café Crème with the information required to prepare the appropriate quantities of cakes, coffees and other refreshments for guests.

After the booking cut-off, the attendance numbers for that event are treated as final for normal operational planning.

6. INFORMATION PROVIDED TO CAFÉ CRÈME

Café Crème is the venue and catering partner for the Million Dollar Santa experience.

For normal event preparation, we provide Café Crème with the numbers needed to prepare for the event, rather than customer identities.

For example, we may provide:

  • the expected number of guests;

  • expected numbers for an event or session; and

  • quantities required for cakes, coffees or other refreshments.

We do not routinely provide Café Crème with customer names, email addresses, telephone numbers or billing addresses for this purpose.

We do not provide Café Crème with children's names or individual child profiles because we do not collect those details.

If a customer has specifically contacted us about a dietary, allergy, accessibility, safety or similar requirement, we may share the minimum information reasonably necessary with Café Crème or the relevant venue staff to deal with that requirement.

Where possible, this will be done without identifying the individual concerned.

7. PHOTOGRAPHS AND VIDEO

Million Dollar Santa does not take official photographs or video recordings of attending guests as part of the experience.

Million Dollar Santa does not:

  • photograph attending children or families;

  • provide an event photography service;

  • record video of attending guests;

  • store guest photographs;

  • upload photographs of attending guests to our website; or

  • publish photographs or videos of attending children or families on Million Dollar Santa social media as part of the standard experience.

Parents, guardians and other guests may take photographs of their own party using their own personal phones or cameras, subject to reasonable venue rules.

Photographs taken by customers on their own personal devices are not collected or stored by Million Dollar Santa.

Guests should be considerate of other families when taking photographs and should avoid deliberately photographing or recording people outside their own party without appropriate permission.

8. WHO WE SHARE INFORMATION WITH

We do not sell customer personal information.

Personal information may be processed or shared where reasonably necessary with service providers that help us operate the website and booking system.

These may include:

  • Shopify, which provides our ecommerce website and checkout;

  • payment-processing providers;

  • technical and website service providers; and

  • other providers reasonably necessary to process or administer a booking.

These organisations process information according to their own legal obligations and applicable agreements with us.

We may also disclose information where required by law, to respond to a lawful request, to deal with fraud or security concerns, or to establish, exercise or defend legal rights.

9. OUR RELATIONSHIP WITH SHOPIFY

Our website and checkout are hosted through Shopify.

Shopify processes information about customers' use of the website and checkout in order to provide its ecommerce, payment, security and related services.

Information submitted through the website may therefore be processed by Shopify and relevant service providers.

Shopify may also process certain information for purposes for which Shopify itself is responsible. Further information about this processing and the privacy rights available in relation to Shopify can be found in Shopify's own consumer privacy information.

10. HOW LONG WE KEEP CUSTOMER INFORMATION

Million Dollar Santa is a seasonal event and we do not intend to maintain a permanent database of people who attended.

Information kept specifically to operate and administer the 2026 Million Dollar Santa event season will be deleted or anonymised when it is no longer required and no later than 31 January 2027.

This includes operational information used to:

  • manage bookings;

  • contact customers about their bookings;

  • verify attendance;

  • administer sessions; and

  • prepare event attendance information.

Information we may have to keep for longer

Some limited records may need to be retained beyond 31 January 2027 where reasonably necessary for:

  • accounting or tax obligations;

  • payment records;

  • chargebacks;

  • fraud prevention;

  • an unresolved complaint or dispute;

  • establishing or defending a legal claim; or

  • another legal requirement.

Where this applies, we will keep only the information reasonably necessary for that purpose and will not continue using it for general event administration.

Shopify, banks or payment providers may also be required to retain transaction information according to their own legal and regulatory obligations.

11. MARKETING

We do not automatically use a customer's Million Dollar Santa booking details to send unrelated marketing communications.

Booking communications, such as confirmations, important event information or messages concerning changes to a booking, are not marketing and may be sent where necessary to administer the booking.

If we separately offer customers an opportunity to subscribe to marketing or information about future events, this will be handled separately and customers will be able to unsubscribe.

12. COOKIES AND WEBSITE INFORMATION

Our website uses cookies and similar technologies where necessary to operate features such as:

  • the website;

  • shopping cart and checkout;

  • payment processing;

  • website security; and

  • remembering necessary website settings.

Additional analytics or optional technologies may also be used where enabled and where permitted under applicable privacy and cookie rules.

Where consent is required for optional cookies or similar technologies, customers will be provided with an appropriate choice through the website.

13. INTERNATIONAL PROCESSING

Some of the technology providers used to operate our website, including Shopify and associated service providers, may process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate protections will be used where required by applicable UK data protection law.

14. DATA SECURITY

We take reasonable steps to protect the personal information used to operate Million Dollar Santa.

Our website and checkout are provided through Shopify and payment information is processed using the payment services made available through that platform.

No electronic system can be guaranteed to be completely secure, but we aim to use measures proportionate to the information we process and the risks involved.

15. YOUR DATA PROTECTION RIGHTS

Under UK data protection law, you may have rights relating to your personal information, depending on the circumstances and the lawful basis on which it is being processed.

These may include the right to:

  • ask whether we hold personal information about you;

  • request access to your personal information;

  • ask us to correct inaccurate information;

  • ask us to delete information in certain circumstances;

  • ask us to restrict certain processing;

  • object to certain uses of your personal information;

  • receive certain information in a portable format where applicable; and

  • withdraw consent where processing is based on consent.

These rights are not absolute. For example, we may sometimes need to retain information where required by law.

To make a privacy request, please contact:

milliondollarsanta@gmail.com

We may need to verify your identity before responding to a request.

16. YOUR RIGHT TO OBJECT

Where we rely on legitimate interests to process your personal information, you may have the right to object to that processing.

If you wish to object, please contact us at:

milliondollarsanta@gmail.com

We will consider your request in accordance with applicable data protection law.

17. COMPLAINTS

If you have concerns about how Million Dollar Santa handles your personal information, please contact us so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

18. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy if our services, data practices or legal obligations change.

The latest version will be published on the Million Dollar Santa website with an updated revision date.

19. CONTACT US

For questions about this Privacy Policy or the way we use personal information, please contact:

Million Dollar Santa
Robert McGowan Cowan, trading as Million Dollar Santa

Email: milliondollarsanta@gmail.com

Address:
150 Dunkenny Road
Glasgow
G15 8DX
United Kingdom